Exchanges and returns

At {E}PORTARE, we value transparency, respect, and excellence. Our policy follows the Consumer Defense Code and considers the artisanal nature of the pieces.

1. Products available on the website

They can be exchanged or returned within 7 calendar days after receipt.

Conditions

  • Unused;
  • With tags;
  • Undamaged;
  • With the original accessories.

The return is analyzed before approval.

Return shipping

  • At the customer's expense;
  • Except in case of defects.

2. Personalized or made-to-order products

Custom-made pieces cannot be exchanged or returned. This includes:

  • Choice of leather;
  • Color;
  • Hardware;
  • Lining;
  • Strap size;
  • Monogramming and other custom adjustments.

Production only begins after the customer's approval. Because they are made to order, these pieces are not automatically subject to the right of withdrawal.

3. Manufacturing defects

Timeframe for request: up to 90 days. If the defect is confirmed:

  • Free repair;
  • Or replacement of the piece.

4. Changes after the order

For custom orders, changes are only possible before production begins. After cutting or sewing, changes cannot be made.

5. Brand commitments

  • Transparency throughout the process;
  • Individual follow-up;
  • Photos and videos before production;
  • Premium artisanal finish.

6. How to request an exchange or analysis

Send via WhatsApp (31) 99166-1500 or loja@eportare.com.br:

  • Full name;
  • Order number;
  • Date of receipt;
  • Reason;
  • Photos or videos.

Response within 48 business hours.