Frequently asked questions

You can make your purchase:

• online, here on our website;
• at our physical store in Belo Horizonte (Rua Artur Itabirano, 457, São José, Pampulha);
• via WhatsApp at (31) 99166-1500;
• by email: loja@eportare.com.br.

1. Choose the model and color;
2. Enter your ZIP code to calculate shipping and choose a delivery method;
3. Choose a payment method and complete your purchase;
4. Once payment is confirmed, your order will be prepared.

• Credit card in up to 10 interest-free installments;
• Pix, with a 5% discount.

Yes. Payment is processed in a secure, encrypted environment, and your card details are not handled by the store.

Yes. The bags are made from genuine leather, with leather-lined interiors. Metal hardware finishes vary by model and color; please check the variant details to learn about the materials of your choice. Learn more on Our Leather.

Yes. Initials can be engraved upon request on selected models, with the design agreed upon via WhatsApp before the piece is produced. Personalized or custom-made items (choice of leather, color, hardware, lining, and strap size) cannot be exchanged or returned, as they are made exclusively for you.

Store it in its fabric dust bag, away from moisture and direct sunlight, and avoid contact with alcohol, perfume, and cleaning products. Use a soft, dry cloth to remove dust. If it gets stained, contact us before trying any products.

In-stock items ship within 2 business days of payment confirmation. Custom-made items follow the production time stated on the product page; the carrier's delivery time is added to this.

Yes, for purchases over R$ 500 with delivery in the Southeast region. For purchases below this amount, shipping is calculated by ZIP code at checkout.

Once your order has shipped, you will receive the tracking code by email and WhatsApp. It is shipped via the Brazilian Postal Service or a partner carrier. You can also check it on Track Order.

Items available on the website can be exchanged or returned within 7 consecutive days of receipt, provided they are unused, still have their tags, are undamaged, and include all original accessories. Manufacturing defects have a 90-day window for claims, with free repair or replacement of the item. Details can be found on Exchanges and returns.