Shipping and delivery
Who pays for shipping?
Orders over R$ 500 with delivery in the Southeast have free shipping. For orders below this amount, shipping is calculated automatically based on weight and ZIP code at checkout and is paid by the customer, unless there is a promotion.
Shipping time
After payment confirmation, in-stock items are shipped within 2 business days. Made-to-order items follow the production time stated on the product page.
Delivery time
The delivery time depends on the method chosen at checkout:
- Correios;
- Partner carrier.
The stated delivery time is an estimate provided by the carrier and begins after the item has been shipped.
Made-to-order products
- The production time is listed on the product page;
- The delivery time is added to the production time;
- Production only begins after the customer approves the order, and changes can only be made before cutting.
Tracking
As soon as your order has been shipped, you will receive the tracking code by email and WhatsApp. Check it on Track order.
Shipping responsibility
Orders are shipped via Correios or partner carriers. Delays may occur due to the carrier's responsibility; if this happens, please contact us via WhatsApp (31) 99166-1500 or loja@eportare.com.br, and we will follow up on it together.