At {E} PORTARE, we value transparency, respect, and excellence in every customer experience.
Our policy follows consumer protection regulations and considers the handcrafted nature of our products.
Items available in our standard catalog may be exchanged or returned within 7 calendar days after delivery.
Conditions:
Item must be unused
With original tag attached
Without damage
With original accessories
All returns are subject to product inspection before approval.
Return shipping cost:
Paid by the customer
Except in case of manufacturing defect
Items made specifically according to customer specifications are not eligible for exchange or return.
This includes:
Leather selection
Color choice
Metal hardware finish
Lining selection
Strap size
Custom adjustments
Production begins only after customer approval.
Because these items are made exclusively for each client, they do not automatically qualify for the right of withdrawal applicable to standard online purchases.
The customer may request assistance within 90 days after delivery.
If a manufacturing defect is confirmed, we will:
Repair the item at no cost
or
Replace the product
For made-to-order items:
Changes are allowed only before production begins.
After leather cutting or sewing has started, it is no longer possible to change:
Model
Colors
Hardware
Measurements
Size
Custom specifications
Full transparency throughout the process
Individual production follow-up
Photos and videos sent before production
Premium handcrafted finishing
Please contact us via WhatsApp or e-mail with:
Full name
Order number
Delivery date
Reason for request
Photos or videos (if applicable)
Response time: up to 48 business hours.
Contact:
WhatsApp: +55 31 99681-1500
E-mail: [email protected]
Brasil
Estados Unidos